Explanation and Complaints
It is recommended that students who wish to complain about awarded marks first ask for an explanation for the awarded mark.
The right to an explanation
In accordance with Act relating to universities and university colleges § 5-3 Complaints regarding marks awarded - right to explanation, the student is entitled to an explanation of the marks awarded for his or her performance.
At oral examinations or assessments of practical skills, a request for such an explanation must be made immediately on notification of the mark.
Requests for explanations of other assessments must be submitted within one week after the candidate learns of the mark. Complaints may be given orally or in writing at the examiner’s discretion.
Complaint of awarded mark
In accordance with Act relating to universities and university colleges § 5-3 Complaints regarding marks awarded - right to explanation, a student may appeal in writing against a mark awarded for his or her performance within three weeks of the announcement of the examination results.
In the event of a request for an explanation of a mark or a complaint of procedural errors in the question-setting, the examination procedure or the assessment procedure, the time limit for appeals pursuant to this section is reckoned from the date when the student receives the explanation or when the appeal is finally ruled on.
Appeals may not be lodged against marks awarded for oral performance and assessment of practical training or the like which, owing to the nature of the test cannot be reviewed.
Marks awarded following re-marking pursuant to this section may not be appealed against.
Complaints will be assessed by a examiner's committee consisting of two new examiners, including at least one external examiner.